Frequently Asked Questions
At Kootenay Cremations, we understand that saying goodbye to your pet is a difficult experience. Our FAQ page aims to address your questions about our services, including the differences between private and communal cremations, and other details to help make this process as gentle as possible.
My pet just passed away at home, what do I do?
Begin by taking a moment to process your loss and say goodbye in a way that feels right for you. To preserve your pet’s remains and slow decomposition, place them in a cool area and gently wrap them in a clean towel or blanket. When you’re ready, contact us to arrange aftercare services.
Do you offer pick-up services for my pet?
Yes, we provide pick-up services to ensure a hassle-free experience during this difficult time. Please contact us to arrange a pick-up.
Which clinics are your services offered at?
Our services are available directly at Arrow Lakes Veterinary Hospital, Beaver Valley Animal Clinic, Nelson Animal Hospial and West Kootenay Animal Hospital, so you can have peace of mind knowing your pet is being cared for locally and receiving the best aftercare possible. For all other clinics, our services are available by referral. Simply mention us to your veterinarian and contact us directly to schedule a pickup at your vet’s office.
How much does pet cremation cost?
We are committed to offering respectful, affordable, and transparent cremation services tailored to your pet's needs. The cost of pet cremation typically ranges from $80 to $465, depending on factors such as your pet’s weight, the choice between private or communal cremation, pickup location/distance and any extra memorial options you select
For precise pricing and personalized options, please contact us directly or ask your vet about our services. Our services are directly offered at West Kootenay Animal Hospital, Arrow Lakes Veterinary Hospital and Beaver Valley Animal Clinic. For all other clinics, please call us directly for pricing and to arrange pickup from the clinic. We’re here to help you say goodbye with care and dignity.
What is the difference between private and communal cremation?
In a private cremation, your pet is cremated individually, and their ashes are returned to you in a customised urn at no extra cost. In a communal cremation, multiple pets are cremated together, and the ashes are not returned.
Are there any weight limits for pets?
The maximum weight limit for our crematorium is 150lbs.
How do I know I am receiving my pet's ashes?
From the moment your pet is picked up, they receive a metal identification tag that remains with them throughout the cremation process, similar to human cremation. This tag is returned with the ashes to guarantee accuracy. Additionally, we provide a certificate of cremation that includes the cremation date, your pet's name, and the tag number linked to them.
How soon will I receive my pet's ashes after cremation? Will it take longer if I also order a memorial product?
You can expect to receive your pet's ashes along with the memorial product within one week. We're located less than an hour from any vet we service, ensuring your pet spends less time in transit and even less time in cold storage